Installation Guide

NoorVPN for Windows runs on Windows 10 (version 1903 or later) and Windows 11 on both 64-bit Intel/AMD and ARM-based PCs where Windows on ARM is supported. You need an active internet connection, administrator rights to install the app, and roughly 150 MB of free disk space after installation.

For WireGuard mode, UDP port access to our server endpoints is required. If your network blocks UDP (common on some hotel, school or corporate Wi‑Fi), switch to OpenVPN TCP in app settings. A stable broadband or mobile hotspot connection is recommended; satellite links with very high latency may need extra patience on first connect.

Antivirus and endpoint protection software is supported. You may need to allow NoorVPN through Windows Defender Firewall during or after install — see the firewall section below.

Create your NoorVPN account on noorvpn.com and save your private account number (format NOORVPN-XXXX-XXXX-XXXX) in a password manager or offline note. You will use it to log in to the dashboard and Windows app. No email is required at signup.

Set a 6-digit PIN when prompted. The PIN protects local access to the app on your device; it is separate from your account number. If you plan to pay with cryptocurrency, complete at least one successful payment so you have an invoice ID for account recovery if you ever lose your key.

Check status.noorvpn.cc before installing if you suspect a regional outage. For billing questions during setup, contact billing@noorvpn.com.

Step 1 — Download the installer. Log in at noorvpn.com with your account number and PIN, open Dashboard → Downloads, and download NoorVPN-Setup.exe. [Screenshot placeholder: Dashboard Downloads page with Windows download button highlighted.]

Step 2 — Run the installer. Double-click NoorVPN-Setup.exe. If Windows SmartScreen shows “Windows protected your PC”, click More info → Run anyway. Our installer is signed; SmartScreen warnings can appear on new releases until reputation builds. [Screenshot placeholder: SmartScreen dialog with More info and Run anyway visible.]

Step 3 — Accept the install location. The default path under Program Files\NoorVPN is fine for most users. Click Install and wait for completion, then Finish. [Screenshot placeholder: Installer progress bar at 100%.]

Step 4 — First launch and login. Open NoorVPN from the Start menu. Enter your account number and 6-digit PIN. On first login the app fetches your subscription status and available server list. [Screenshot placeholder: Login screen with account number field and Connect disabled until authenticated.]

Step 5 — Choose a server and connect. Pick a country or city from the list, then click Connect. Status should change to Connected within a few seconds on WireGuard. Open a browser and confirm your public IP reflects the VPN region. [Screenshot placeholder: Main window showing Connected state and selected server flag.]

Step 6 — Enable protection settings. Open Settings and turn on Kill Switch and DNS leak protection. Optionally enable Auto-Connect on startup and choose WireGuard (default, fastest) or OpenVPN (better on restrictive networks). [Screenshot placeholder: Settings panel with Kill Switch and DNS protection toggles on.]

During installation, Windows may ask whether to allow NoorVPN through the firewall. Choose Allow access on both Private and Public networks if you use the VPN on laptops that connect to cafés or airports.

If you blocked access earlier, open Windows Security → Firewall & network protection → Allow an app through firewall, find NoorVPN, and enable Private (and Public if needed). Without firewall permission, the tunnel may fail to establish even though the app appears to run.

Third-party antivirus (Norton, Kaspersky, Bitdefender, etc.) sometimes intercept VPN adapters. Add NoorVPN to the antivirus exclusion list or temporarily disable “network intrusion” features while testing. If connection works with antivirus off but fails with it on, the AV is the likely cause — adjust its settings rather than leaving protection disabled.

Power users can export a personal WireGuard config from Dashboard → Downloads → WireGuard export. The file contains your unique key pair and server endpoint — treat it like a password. Do not email it or upload it to cloud drives without encryption.

On Windows: Install the official WireGuard app from wireguard.com, click Import tunnel(s) from file, select your exported .conf file, and Activate. Only one active tunnel should control the default route at a time; quit the NoorVPN app if you use WireGuard standalone to avoid conflicts.

On other platforms: The same export works on any WireGuard-capable OS once our native Linux or iOS apps ship, or today on Android and macOS via the official WireGuard client. Rotate keys from the dashboard immediately if you suspect the file was copied or exposed.

With the VPN connected, visit a DNS leak test site and confirm all resolvers belong to NoorVPN, not your ISP. Disconnect and reconnect once to confirm Kill Switch blocks traffic if the tunnel drops (briefly stop the adapter in WireGuard settings only if you understand the test will interrupt your connection).

Try WireGuard first for everyday browsing and streaming. Switch to OpenVPN TCP if UDP is blocked or if you see frequent timeouts on restrictive networks. For streaming services, connect to the target country before opening the streaming app or signing in.

Register up to three devices under Dashboard → Devices. Remove old hardware you no longer use to free slots for new installs.

Stuck on “Connecting…” — Switch server region (try Netherlands or Germany first), toggle WireGuard ↔ OpenVPN, reboot the router, and confirm no other VPN is active. Check status.noorvpn.cc for maintenance.

Connected but no internet — Allow NoorVPN through firewall and antivirus. Disable split tunneling if you enabled experimental routing. Flush DNS: open Command Prompt as admin and run ipconfig /flushdns.

Slow speeds — Pick a geographically closer server, stay on WireGuard, and test without other heavy downloads. Some ISPs throttle VPN ports; OpenVPN TCP on port 443 may perform better on those networks.

Login fails — Verify account number and PIN. Caps Lock does not affect the numeric PIN, but typos in the account key are common — copy from your saved record. Use Dashboard → Recovery with a paid invoice ID if you lost the key entirely.

App will not start after update — Reboot Windows, repair install by re-running NoorVPN-Setup.exe, or uninstall cleanly (see below) and install fresh. Report persistent crashes to support@noorvpn.com with your Windows build number and app version from Settings → About.

Disconnect the VPN, then open Settings → Apps → Installed apps, find NoorVPN, and choose Uninstall. Alternatively use Control Panel → Programs → Uninstall a program on older Windows 10 builds.

The uninstaller removes the app and the NoorVPN network adapter. It does not delete your account or subscription — those remain active until expiry or cancellation in the dashboard. To remove leftover WireGuard tunnels imported manually, delete them inside the WireGuard app separately.

If uninstall fails because the adapter is in use, reboot and run uninstall again before logging back in to any VPN client.

A NoorVPN browser extension is in development and marked Soon in Dashboard → Downloads. It will let you connect from Chrome, Edge, Firefox, or Brave without installing the full Windows client — useful for quick sessions on shared or work machines.

The extension will use the same account-key login as the desktop app and respect your active subscription. Join Discord for beta announcements when browser builds are ready to test.

A native Linux client is in active development and marked Soon in Dashboard → Downloads. When released, we plan to ship .deb packages for Debian/Ubuntu and .rpm for Fedora/RHEL, plus documented support for importing WireGuard configs on headless servers.

Until the native app ships, advanced Linux users can import the WireGuard export from the dashboard into wg-quick or NetworkManager. Join Discord for beta announcements and distro-specific install notes as we approach release.

The iOS app is in development and shown as Soon in your dashboard. It will support WireGuard via Network Extension, Kill Switch, and the same account-number login as Windows — no separate Apple ID subscription.

iOS requires additional Apple review steps; we will publish TestFlight or App Store availability on Discord and the status page when ready. Windows remains the recommended platform for immediate full-tunnel protection on desktop workflows.

Search the Help Center for account keys, billing, kill switch, and streaming FAQs. For interactive help, post on Discord with your Windows version and what you already tried. For account or payment issues, email support@noorvpn.com.

NoorVPN is operated by NOOR IT SERVICES LIMITED (company 16083731). Legal and company details: Imprint.